Regularly, I receive emails that start with an apology for the delayed response. Usually, it’s only a day or two, maybe a week after my previous e-mail. Not long enough in my book to be a problem or warrant an apology. Once when I was teaching, a student complained about my slow response. I looked at our email correspondence and saw that I had replied to him in less than 24 hours!
How did this unrealistic standard of responding immediately to everything evolve? My theory is that the customer service mentality combined with mobile devices makes many of us feel that since we can, we should.
The issue becomes one of work-life balance and stress. Technology allows people to work remotely which has many advantages including having flexibility and avoiding traffic so let’s not throw the baby out. And yes, sometimes matters are urgent and need to be addressed ASAP. However, not having boundaries and being responsive 24/7 takes a toll. This fascinating white paper about the always on mentality from the Center for Creative Leadership finds the majority of smartphone users are connected to work 13.5 hours a day. That’s 72 hours a week. Yikes.
If you’re like me and think this is a bit out of control, now is the time to take action. Unless it’s really an emergency, I try to send business e-mails between 8-5, M-F. I may compose them at night or on weekends but save and send later. If you are a manager and work-life balance for your employees is a goal, be sure and walk the talk (i.e., don’t send e-mails at all hours) because your staff takes their cues from your behavior. I also don’t apologize if my reply to anything non-urgent takes me a day or two.
These are small actions, I admit, but sometimes small action is better than no action at all.
How have you created boundaries between your work and personal life? Share your thoughts in the comment section.
My goal is to write 30 blog posts in 30 days the month of September.
#30in30